Chat with end-users during remote troubleshooting sessions.Remotely control computers with the DameWare MRC Viewer.Securely support end-users located outside of the firewall.When deployed in Centralized Mode, DameWare Remote Support includes a component called the Internet Proxy which lets IT and Help Desk Pros provide technical assistance to users located outside of the firewall via a secure Internet Session.Securely access computers outside the firewall.Remotely control Windows®, Mac OS® X and Linux® desktops.Instantly transfer files to remote computers to fix problems.Chat with the end-user as you troubleshoot problems.Take one-click screenshots of the remote desktop.Quickly connect and control the end-user’s desktop.Using DameWare Remote Support, you can remotely support end-users as if you were standing over their shoulder. DameWare Remote Support lets you take control of the desktop of a remote computer.Remotely control desktops, laptops and servers.
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